Question 1

Verify your email

Accepted Answer

If you signed up with your email and a password, I'll send you a confirmation message to make sure the address is really yours. You only need to do this once, and only for email sign-ups — if you used Google, Apple, or another account to sign in, you're already verified and can skip this.

There are two easy ways to confirm:

Click the button or link in the email I sent you. That opens a page that confirms your address and sends you on your way.
Or type the 6-digit code from the email on the verification screen. The code checks itself as soon as all six digits are in.

Didn't get the email? Give it a minute, then check your spam or promotions folder. You can ask me to send it again — there's a short wait between resends, so the button may pause for a moment.

Typed the wrong email when you signed up? If it's a brand-new account, you can change your email right from the verification screen, and I'll send a fresh confirmation to the new address.

Once your email is confirmed, you're ready to choose an app and start your free trial (see "Pick an app and start your free trial").

Question 2

Sign in with Google, Apple, and other accounts

Accepted Answer

If you'd rather not create another password, you can use an account you already have. On the sign-in or sign-up screen, look for the row of "continue with" buttons and choose one: Google, GitHub, Microsoft, Apple, Facebook, X, or TikTok. You'll see the ones that are available to you.

Here's what happens. You pick a provider, approve the connection in the window that opens, and you're signed in right away. There's no separate email to confirm — signing in this way verifies your address for you.

The first time you use it, I'll create your account and ask you to name your workspace, so your shows and settings have a home. After that, just tap the same button whenever you come back and you'll go straight in.

A few good-to-knows. Use the same provider each time so you land in the same account. Your name and email come from the account you chose, and you can adjust your details later in settings. If a window asks you to allow the connection, that's expected — it's how the provider confirms it's really you.

Signed in? Your next step is to pick an app and start your free trial (see "Pick an app and start your free trial").

Question 3

Connect your Whatnot account

Accepted Answer

To bring your Whatnot shows into LivestreamPro, I need a secure connection to your Whatnot account. This uses our browser extension, and the setup screen walks you through it in three short steps.

First, install the LivestreamPro browser extension. There's a button on the setup page that takes you to the Chrome Web Store — add it to your browser, and I'll connect it to your LivestreamPro account for you. The page notices the moment it's installed.

Next, sign in to Whatnot. Open whatnot.com in the same browser and log in the way you normally would. Once you're signed in there, I'll spot your account automatically — you don't have to copy anything over.

Last, link your account. I'll show the Whatnot account (or accounts) I found, and you choose which one to connect. If you run more than one, you can link several. Linked the wrong one? Remove it and re-link any time — your synced history stays.

When all three steps show a checkmark, select Continue. Next I'll pull in your past shows and sales (see "Sync your Whatnot history").

One tip: keep a Whatnot tab open in the same browser during setup, so the extension can reach your account.

Question 4

Trouble signing in

Accepted Answer

Sign-in not working? The page tells you what went wrong right under the form — here's what each message means and what to do.

"Invalid email or password." The email or password didn't match. Retype them carefully — check for caps lock and a stray space. If the password just won't come to you, see "Reset a forgotten password."

Too many wrong tries in a row. After several failed attempts an account is locked for a short while to block guessing. Wait a few minutes, then try again — or reset your password so you're sure of it.

"Verify your email." Your account exists but the email address hasn't been confirmed yet, so sign-in is held. Use the Resend verification option on the error, then open the link in your inbox. See "Verify your email" for the full walkthrough.

"This account uses social login." You created this account with Google, Apple, or another provider, so there's no password to type. Use the matching provider button instead — see "Sign in with Google, Apple, and other accounts."

Account suspended, deactivated, or access revoked. These mean an administrator changed your access. The page will point you to contact support, who can sort it out.

Organization pending approval. Your workspace hasn't been approved yet. This clears on its own once it's reviewed — try again a little later.

"Access blocked." Sign-in was blocked from your current network. Contact support so they can look into it.

Trouble with a provider button. If a Google or Apple window closed without finishing, just tap the button and try again. If you already have a password account with the same email, we'll ask you to confirm your password once to link the provider. And if it's a brand-new email, you'll finish a short signup — name your organization and accept the terms — before you're in.

A 2FA code won't work. Codes expire quickly, so request a fresh one and enter it promptly; make sure your authenticator app is the one you set up. If you can't get a code at all, enter one of your backup codes instead. More on this in "Set up two-factor authentication."

Still stuck after all this? Reach out to support and tell them exactly which message you saw — that's the fastest way to a fix.

Question 5

Go live and run your show

Accepted Answer

Going live turns your browser into the broadcast booth — no extra software, no capture card. Here's how to get on air and run the show.

Before you start, open Whatnot in the same browser and sign in, and make sure the LivestreamPro extension is connected. When you go live, the extension flips your Whatnot show to live and hands the studio the secure stream credentials it needs to broadcast. The studio reads your real show straight from the open Whatnot tab, so you're always broadcasting to the right stream.

Open the Live Stream studio. You'll see two phone-shaped screens side by side: Program on the left is what you send, and Host view on the right is what your viewers actually see, with a glass-to-glass latency reading so you know your real delay.

To go on air:

In the Program panel, pick your source. Avatar shows a built-in animated presenter; Camera uses your phone or webcam. Tap the flip button to switch between the front and rear camera.
Type your scrolling headline in the text box — it rides along the bottom of your stream.
Hit Go Live. The button reads "Starting…" for a moment, then a red "ON AIR" badge appears. If you're not on a show yet, you'll see a note asking you to open the studio on a live stream first.

Once you're live, the bottom bar is your run-the-show deck. Fire Confetti, Hearts, or Fireworks straight onto the broadcast. Drop a coupon by setting a dollar amount off — anywhere from $1 to $500 — and tapping Drop coupon; it creates a real, live coupon for this show and shows you the code. Coupons only work once you're actually live.

The Host view side lets you push your next product to screen with Run next item, and the panels around it track your viewers and live show stats — Gross, bids, and sold. Rearrange those panels by docking them, floating them over the video, or popping them into their own window.

When you're done, hit Stop to end the broadcast.

If your machine has no microphone, you'll still go live — just video-only. Any error shows up right on the panel, never as a popup.

Next, once sales roll in, see "Find products with AI Vision search" to add items fast, and "Read your dashboard and KPIs" to see how the show performed.

Question 6

Find products with AI Vision search

Accepted Answer

This lets you point a photo at a product and get it identified and searched in one step — no typing a name you're not sure of.

Find it in Product Finder. In the search bar, tap the camera button, then take a photo or pick one from your device. Use a JPEG, PNG, GIF, or WebP under 8 MB, and pick the category you're shopping in first — like trading cards or sneakers — so the search hits the right sources.

It runs in two stages, and you'll see each one in the progress strip:

Identifying — the AI looks at your photo and works out what the product is: its name, brand, category, a rough market value, and the condition it can see.
Searching — it drops what it found into the search box as a text query and runs your normal product search across your configured sources, like Keepa.

Because the identified query lands right in the search box, you can see exactly what's being searched. If the AI read it wrong, edit the text and press Enter to search again. If it can't make out a product at all, you'll get a clear note to try a closer, clearer shot — or just type what it is.

A couple of things worth knowing. The same photo is remembered for seven days, so searching the same image again comes back instantly and doesn't cost another lookup. And the query is kept clean — if the name already includes the brand, it won't repeat it, so you'll never search "Rubik's Rubik's Cube."

You'll need to be signed in, since image identification is metered to your account.

Tap any result to open its detail drawer with pricing and stats. Next, see "Pack and ship an order" for when a sale comes in.

Question 7

Set up your first show

Accepted Answer

This is the last step, and it's the fun one: choosing what you'd like to happen automatically during your shows. Everything here is optional, and every automation starts turned off — you decide which to switch on.

You'll see a set of cards, each one a helpful moment you can automate. For example, you can thank someone in chat when they tip, welcome a raider, announce a giveaway winner, or print a shipping label when a sale comes in. Open a card to set it up the way you like — the wording, the amounts, the details — then save it to turn it on. Not interested in one? Choose to skip it and move on. You can always change your mind later.

Want to see one in action first? Use "Try it" to preview an automation safely. It runs through your extension, so nothing is posted to your real chat — you'll see exactly what your viewers would. For this preview, have your extension open in a show.

When you've made a choice on each card, select Enter the app to finish setup and open your workspace. That's it — you're ready to go live with your automations working for you.

Just arrived from importing your history? Everything you set up here uses the account you connected earlier (see "Sync your Whatnot history").

Question 8

Pack and ship an order

Accepted Answer

Pack & Ship takes your orders from picked to labeled to out-the-door, all in one place. It adapts to how you actually work rather than forcing one rigid flow.

The first time you open it, you'll set up your flow. Pack & Ship asks how you pack and saves a preset — until you've chosen one, it keeps sending you to the setup screen rather than guessing. Your options are Express (quick, minimal steps), Already packed (you box as you go), Scan into box (scan each order into a box), and Full Warehouse (pick first, then pack, with a dedicated picking station).

The Packing Desk is home base. Across the top you get three live counts: To pack, Packing over 4 hours, and Packing over 24 hours — so anything aging is impossible to miss. Below that, the desk shows the workspace that matches your flow.

If you're on Full Warehouse, you also get a Picking station. Claim a pick task and it opens the focused pack view for that order.

The focused pack view is where a single order comes together: choose your box, scan the items to check them off, enter the weight and dimensions, and print the label. A short who-did-what timeline shows the order's history.

To print a shipping label, use the print action on the order. The label goes through the built-in print system and the status shows right on screen — queued, not ready yet, or a link to open the label if automatic printing isn't available for it. You'll never get a fake "printed" that didn't. Packing-slip printing is moving to the same system and is coming soon.

Every order lives in the Shipments ledger — one list for everything, with a detail page and full timeline for each shipment. Change how you pack any time from Settings.

Next, see "Read your dashboard and KPIs" to track what all that shipping added up to.

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