AI at LiveStreamPro

Lia is an AI assistant, not a person. Her voice and face are AI-generated. She is the same assistant on this site and inside the app, and wherever she appears a line under the box you type in says so.

Ask her whether she is an AI and she will tell you that she is.

Before your first message, Lia shows a short notice and waits for you to press Start chatting. Nothing you type or say is sent anywhere before that.

• What you type is sent to Anthropic to write her answers. If you talk to her, your voice goes to OpenAI. When she speaks, ElevenLabs makes her voice and LiveAvatar her video, from her words and not yours.
• We do not save typed chats as conversations; the start of each question stays in our service logs for 30 days. We do save the transcript of a voice call.

The privacy policy covers the rest of what this site collects.

• Lia, the assistant. Answers questions about your shows, orders and buyers from your own data, finds help articles, and suggests values for the form in front of you. She schedules a show only after you confirm it.
• Coaching during a show. While a Whatnot show is live, a short line of advice based on the bids, viewers and sales so far.
• Show recaps and briefings. A written summary after a show, and daily and weekly summaries of the business.
• Scores and warnings. Buyers likely to stop buying, lead and deal scores, a profile of a customer, and unusual changes in your numbers.
• Search and drafting tools. Search in plain language, an email draft you copy and send yourself, matching the columns of a supplier manifest, and naming a product from a photo.
• Show transcription. Off unless you switch it on. The extension records the sound of your show and it is turned into a written transcript.
• The support desk. Sorting and summarising tickets and drafting replies for an agent to review. A seller can also switch on automatic answers, which are sent without an agent reading them first; each one ends by saying that an AI assistant wrote it and that a reply reaches a person.

Two things look automatic and are not written by AI:

• The live tips beside the console chart are rules worked out from your show’s numbers.
• Automation messages (an announcement in chat, a private message, a coupon, an email) send the words you typed into the rule.

In the app, a screen that shows text an AI wrote carries an AI-generated mark. A draft an AI wrote for you to edit is marked AI-assisted draft, and what you send after reading it is yours. Press the mark and it says what it means.

In the app, the AI settings page lists each AI feature with its own switch. Automatic support answers are off unless you switch them on.

You can always contact our team. In support chat, Talk to a person puts you in the queue for one.